Terms of Service

1. What Memchats is

Memchats is a SaaS service that imports your messaging chats, builds persistent memory per contact, and lets you consult AI advisors specialized in that content. The legal entity behind it is Codelabs Studio, S.L. (Tax ID B88708797), reachable at hola@memchats.com.

2. What we promise

• That the service works as described on the pricing page for your tier
• That your data lives on European infrastructure (Hetzner, Germany), always
• That we never use your messages to train AI models
• That you can cancel anytime with one click
• That you can export your data as structured JSON at any time

3. What we ask of you

• Only import chats you were part of. Do not upload third-party chats where you were not present (e.g. downloads of other people's chats). Memchats is personal use, analogous to a diary.
• Do not abuse the service (spam, scraping, attempts to compromise infrastructure, fraud)
• Do not use Memchats to stalk, harass, or manipulate another person
• Do not upload content that is illegal in your jurisdiction
• Pay your subscription on time if you have a paid plan

4. Your responsibility over third-party data

When you upload a chat with María, you take on legal compliance responsibility for that data:

• Memchats stores the conversation under your account only, never shares it with other accounts and never uses it to train models
• If María requests deletion of her data directly from Memchats, we will delete it within 30 days
• You guarantee that you have the right to import the chat (e.g. you were a participant)
• Memchats is not liable for claims arising from misuse on your part

5. Intellectual property

• Your messages: yours. Memchats only processes them to serve you
• Generated structured memory (traits, timeline, etc.): derived, co-generated output. You own it; Memchats holds a license to process it while your account exists
• Memchats' software: ours
• LLM advisor responses: yours to use; they do not constitute formal legal/tax/medical advice

6. Payments and subscriptions

• We process payments via Stripe. We never have access to your card
• Subscriptions renew automatically at the end of each period
• You can cancel at any time from your dashboard; you keep access until the end of the paid period
• Full refund within the first 14 days, no questions asked
• After 14 days we do not issue partial refunds (LLM costs have already been incurred)
• Founding Members: €7/month price locked-in for life for the first 1000. Not transferable. If you cancel and come back, you do not recover the Founding price

7. Important disclaimers

Memchats' advisors are AI systems. They do not constitute formal legal, tax, medical, or psychological advice. They are support tools. For critical decisions (legal, medical, financial) always consult a qualified, licensed human professional.

Specifically regarding the Lexiel advisor (Spanish legal): it provides guidance based on current Spanish legislation, but does not replace a licensed lawyer.

8. Service availability

We make reasonable efforts to keep the service available 24/7. But we are a project under active development: maintenance, failures, or degradations can occur.

• Availability target: best-effort 99% monthly, with no service credits
• Enterprise: a service level with credits can be agreed in the Enterprise contract itself. It is not offered by default under these terms and it is not in force until that contract is signed.
• Scheduled maintenance notifications at /security

9. Limitation of liability

To the extent permitted by law, Memchats is not liable for indirect damages, lost profits, or lost opportunities arising from use of the service. Total maximum liability is limited to the amount you paid in the 12 months prior to the incident.

10. Termination

You can cancel whenever you want. Memchats may suspend or close your account if:

• You materially breach these terms
• You commit fraud (repeated chargebacks, false identity)
• You put other users or the infrastructure at risk

Before closing an account for a breach we will notify you 7 days in advance, except in serious cases.

11. Governing law and jurisdiction

These terms are governed by Spanish law. For disputes, the competent courts are those of Madrid (Spain), unless your country's consumer protection law establishes otherwise.

12. Changes to these terms

If we make material changes to these terms, we will notify you by email 30 days in advance. If you do not accept the new terms, you may cancel and export your data before they take effect.

13. Contact

hola@memchats.com for any question.