Can I cancel anytime?
Yes. Cancel with one click. No calls, no emails, no forced retention. Your memory is kept 30 days in case you return.
How does the 14-day trial work?
Plus and Pro start with full 14 days, no card. Inside the product you see how many days are left and can add one whenever you want. If you do not, you go back to Free automatically when the trial ends.
What happens to my data when I cancel?
Paused for 30 days. After that, permanently deleted unless you request extension. You can export everything in JSON beforehand.
GDPR and data sovereignty?
Your data lives in Germany (Hetzner). Never leaves the EU. Embeddings calculated with self-hosted models. GDPR by design.
Annual discounts?
Yes. Annual = 2 months free over the monthly price. Plus at €9/mo (annual) or €10.80/mo (monthly).
Empresa for teams?
Empresa plan from €29/user/mo. Minimum 3 users. Join the waitlist at [email protected].
Refund if I don't like it?
Full refund within 14 days, no questions. After that no, because we've already consumed LLM tokens on your memory.
Change plan later?
Yes. Up/downgrade from Profile → Manage billing. Change is auto-prorated.
Company with 50+ users?
For more than 50 users, contact us at [email protected]. Custom pricing + specific DPA + on-site onboarding.
What is an Alma analysis?
Every time you ask her for an opinion and Alma answers. To answer she reads the contact's memory, searches your history and writes the reply, and that is what costs. Opening the profile, the timeline or the commitments, and searching your messages, costs nothing. The quota resets every Monday, not at the end of the month.
What happens when I run out of analyses for the week?
On Free and Plus, Alma waits until Monday and tells you when your quota comes back. On Pro and Empresa there is no wall: past the cap she keeps answering with a lighter model. What degrades is the cost of the answer, never the access.
What are Connections?
On Pro and Empresa you connect your MemoryFirst and your TubExperto with your own key, and Alma quotes them when the conversation calls for it: what you know about your work makes it into the advice. TubExperto runs on your own credits, so it has a monthly cap of 100 queries; MemoryFirst has no cap. Only your question and the note you wrote about the contact travel to the other product. The contact's messages never leave Memchats.
How does audio work?
On Pro and Empresa you attach an audio file to a contact, AudioMap transcribes it telling apart who speaks, and Alma reads it like any other message. 3,600 minutes a month are included.
Do my conversations ever leave Memchats?
Never. Your data lives on servers in the European Union, no model is trained on it and nothing a contact wrote to you is public anywhere. Not even with Connections switched on: only your question travels to the other product, never the contact's messages.